Who are Benefex? 💚💜

We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the UK. We believe no one comes to work to do a bad job or be actively disengaged, and that technology is instrumental in providing an exceptional employee experience. We are striving to create seamless but tangible interactions between employers and employees, making work a rewarding place for every single one of us. To help us on our quest to be the best, we need brilliant people on board and that’s where you come in. 🚀

Why should you apply? 🌟

• Growth: Develop skills in problem resolution and customer management with the chance to learn from a talented team on how to work directly with brands.
• Team: Be part of a friendly and supportive team working on solving issues that impact our end users and improve their employee experience.
• Learn: A great starting point to get into the partnerships industry and gain valuable knowledge.  
• Top 10 Employer, Sunday Times Best Places to Work Awards
• Work for a profitable, fast-growing market leader in the online reward and benefits space

**Please note we are unable to offer visa sponsorship and require to people to be based in the UK or Ireland for this position**

Great benefits:

💰 £23,500

🤸 Flexible work – choose a working setup that works for you, our only ask is to see you once a month in the office and you must be based in the UK or Ireland.

✈️ 25 days holiday plus your local bank holidays

🎂 Your birthday off

❤️ Two half day wellbeing days

🩺 Healthcare cash plan to cover the costs of day to day healthcare

🧠 Employee Assistance Plan 24/7 365 support

🤒 Income Protection (75%) and life assurance (4x salary)

🤑 Pension scheme

🌟 Enhanced parental leave package - 26 weeks fully paid maternity leave and 4 weeks fully paid paternity leave

💳 £50 monthly allowance to spend on whatever takes your fancy, your very own Benefex card will be topped up at the start of each month!

Role Overview 🚀

We’re looking for a Partner and Affiliate Administrator to join our Marketplace Partnerships team. In this role, you’ll handle all customer queries related to our Discount products, ensuring timely and effective solutions, as well as working on measures to improve the overall site experience. This is an excellent opportunity to kickstart your career in brand management and make a real impact.

Responsibilities 🤘

• Be responsible for handling all customer queries, supporting employees using our Discount product.
• Manage employee issues and queries with brands and affiliates, such as questions related to cashback, errors in usage.  
• Working on quality assurance of offers, deals and brands
• Liaise with the Affiliate and Partnership team to improve employee experience on site

• Champion quality across the site, raising ways we can improve the overall site experience.

• Audit the site checking that discounts are still valid to reduce employee issues and contacts

What are we looking for? 🔎

• Someone who enjoys giving exceptional customer service and resolving customer issues.
• Experience in customer facing and/or admin based roles.
• Demonstrates problem solving skills and able to use their initiative to find a resolution
• Interest in developing in a career in marketing, as evidenced by participating in relevant grad schemes, internships or education.
• Possesses proficient computer skills.
• Exhibits excellent written communication skills.
• Previous experience with partnerships and brands is nice to have, but not crucial.

Even if you don't meet all the requirements for this role, we encourage you to apply! We are looking for talented and passionate individuals who are eager to learn and grow.

Our interview process

✌ Benefex understands the need to have a fast and efficient process, the below will all be completed in the shortest time possible.

📞 Initial informal call with the Talent team

🧪 Online tests in numeracy and logical reasoning

⏳ Interview with the hiring manager and a member of the team

🤩 Final interview with the Director

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are committed to creating a diverse and inclusive workplace where everyone feels welcome and respected. We believe that diversity and inclusion are essential to our success, and we are proud to be an equal opportunity employer.