Who are Benefex? 💚💜

We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the UK. We believe no one comes to work to do a bad job or be actively disengaged, and that technology is instrumental in providing an exceptional employee experience. We are striving to create seamless but tangible interactions between employers and employees, making work a rewarding place for every single one of us. To help us on our quest to be the best, we need brilliant people on board and that’s where you come in. 🚀

Why should you apply? 🌟

• Growth Opportunities: Be a key part of a rapidly expanding Product Engineering department, we've had a number of people progress into Platform Engineering but you could also progress into QA or Software Engineering. 
• Diverse Responsibilities: Engage in varied tasks like documentation improvement, troubleshooting, and interacting with stakeholders, ensuring a dynamic and stimulating work environment.
• Collaborative Environment: Work closely with cross-functional teams, enhancing your experience and impact across multiple areas of product support and engineering.
• Top 10 Employer, Sunday Times Best Places to Work Awards
• Work for a profitable, fast-growing market leader in the online reward and benefits space

Great benefits:

💰 Salary ₱60,000-70,000 plus ₱5,000 non-taxable allowance

🏢 Office based during probation than a hybrid working pattern (3 days in office, 2 days WFH), we will try to be flexible and accommodate your needs

✈️ 25 days paid vacation leave + 7 days paid sick leave

🎂 Your birthday off

❤️ Two half day wellbeing days

🩺 HMO and Dental Coverage for you

🤒 Life assurance

👩🏻‍🤝‍🧑🏻 Referral bonus

Application Support Engineer

As an Application Support Engineer, you will be working as part of our cross functional Product Engineering Tribe, ensuring the delivery and operation of the full suite of our OneHub products. You will be directly contributing towards our ability to provide a robust, global, multi-tenanted OneHub Platform supporting a continuously evolving set of capabilities with zero downtime.

**Please note that the reason for hiring for this position is to provide 24/7 application support cover for our customers. We are hiring for 2 positions each with different shift patterns, we are looking for people who are flexible and happy working weekends and/or night shifts (12am-9am PH).  

Responsibilities/Role Overview 🤘

• Handling simple “How do I…” application queries to investigating Single Sign On (SSO) integrations and more complex application problems.
• Work closely with the Engineering squad to help triage and ensure all defects meet the SLA and continue to reduce the Mean Time to Resolve (MTTR).
• Own and communicate effectively when raising tickets to various third-party companies regarding service level escalations and customer contractual agreements.
• Management, planning and configuration of tools to support internal delivery teams.
• Be part of a team which champions our products and ways of working

What are we looking for? 🔎

• Experience in an Application, Software or Product support role
  
• Problem-Solving Skills: The ability to quickly understand and resolve complex technical issues.
• Experience with Support Ticket Management: Proven ability to manage and prioritize support tickets efficiently within established SLAs.
• Strong Communication Skills: Exceptional written and verbal communication skills for clearly explaining technical information to a variety of stakeholders
• Passion for Solving Complex Problems: A genuine enthusiasm for tackling and resolving intricate technical challenges.
• Ability to Learn Quickly: The capacity to rapidly acquire new skills and knowledge in a fast-paced environment.
• Attention to Detail: A meticulous approach to analyzing issues and ensuring accurate and thorough resolutions.
• Technical proficiency
  • Basic skills in investigating and applying data updates using SQL Server and T-SQL
  • Basic skills in investigating and enhancing applications written in C# and ASP.NET
  • Sound experience of Powershell scripting
  • Good understanding of programming concepts and competent with change control practices.

Even if you don't meet all of the requirements for this role, we encourage you to apply! We are looking for talented and passionate individuals who are eager to learn and grow. We also offer a variety of other roles, so please check out our careers page to see if there is something else that might be a good fit for you.

Our interview process

✌ Benefex understands the need to have a fast and efficient process, the below will all be completed in the shortest time possible.

📞 Initial informal call with the Talent team

🧪 Online tests in numeracy and logical reasoning

⏳ Interview with the Hiring Manager

🤩 Final interview with the Head of Operations (Philippines)

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are committed to creating a diverse and inclusive workplace where everyone feels welcome and respected. We believe that diversity and inclusion are essential to our success, and we are proud to be an equal opportunity employer.

If you require any reasonable adjustments at any stage during the recruitment process, please let us know with your application.