Who are Benifex? 💚💜

We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the world. We believe that everyone deserves an exceptional experience at work, every day, and build workplace technology that makes this happen. Benifex’s mission is to build remarkable experiences that employees love. Today Benifex supports more than five million employees in over 3,000 organisations across more than 100 countries. To help us on our quest to be the best, we need brilliant people on board and that’s where you come in. 🚀

Why should you apply? 🌟

• Impact: The opportunity to work on building employee benefits platforms across a number of countries
  
• Ownership: You will be responsible for some of the largest and most complex clients Benifex works with and delivering exceptional employee experience to thousands of employees globally
  
• Knowledge: You will be the OneHub SME, acting as a point of knowledge for clients and colleagues alike
  
• Progression: If you've been delivering exceptional work, this is an ideal next step in your career with us!
• Top 10 Employer, Sunday Times Best Places to Work Awards
• Work for a profitable, fast-growing market leader in the online reward and benefits space

Role Overview 🚀

Our Platform Delivery team is responsible for ensuring customers receive a high quality, best fit, OneHub solution which helps drive an exceptional employee experience.

Our Lead Consultants are experts in the field, with an in-depth knowledge of employee benefits and the OneHub platform. You will be driving our delivery with large multi-national clients and ensuring that we're delivering what we say we will, when we will.

You'll be liaising directly with clients to discover their needs and ensure we're able to solve those needs, while working with internal stakeholders of all departments to deliver!

**Please note we are unable to offer visa sponsorship and require to people to be based in the UK or Ireland for this position**

Great benefits:

💰 £45,000-50,000

🤸 Flexible work – choose a working setup that works for you, our only ask is to see you once a month in the office and you must be based in the UK or Ireland.

💸 Full access to our comprehensive benefits package, including discounts from hundreds of high street brands, salary sacrifice schemes across Finance, Health, Tech, and more

✈️ 25 days holiday plus your local bank holidays

🎂 Your birthday off

❤️ Two half day wellbeing days

🩺 Healthcare cash plan to cover the costs of day-to-day healthcare

🧠 Employee Assistance Plan 24/7 365 support

🤒 Income Protection (75%) and life assurance (4x salary)

💰 Referral bonuses

🌟 Enhanced parental leave package - 26 weeks fully paid maternity leave and 4 weeks fully paid paternity leave

✈️ Work from Anywhere policy for 90 days

🏖️ Buy and Sell scheme for holidays

💳 £50 monthly allowance to spend on whatever takes your fancy, your very own Benifex card will be topped up at the start of each month!

Responsibilities 🤘

• Take ownership of a customer portfolio, predominantly formed of significant and
  enterprise account customers, or those with higher complexity schemes.
• Gather and document customer requirements, producing detailed designs that
  address specific customer needs while adhering to best practices.
  
• Consult customers into solutions that help them to achieve their overall project
  goals, ensuring feasibility of requirements can be delivered within our technology.
  
• Configure OneHub to meet customer requirements.
  
• Guide Customers through Customer Acceptance Testing (CAT) phase, ensuring
  seamless communication, addressing feedback, and facilitating a successful and
  satisfactory testing process.
• Collaborate effectively with a diverse range of stakeholders, spanning internal
  teams and external parties, to ensure streamlined communications and successful
  outcomes.
  
• Proactively mitigate risks within your customer projects, working closely with the
  Platform Delivery Manager to solve issues.
  
• Ensures project collateral and tracking measures are accurate at all times across
  the portfolio.
  
• Achieve high quality outcomes for your customers, measured against defects raised, timeliness and NPS.
• Undertakes business process analysis for both customer and internal department
  processes, seeking improvements and efficiencies.
• Lead global programme initiation.
  
• Oversees consulting on global standards – Reporting, HRIS, payroll, global benefits, use of PB, etc.
  
• Acts as programme lead consultant for large Global Customers responsible for the
  best practice design of the overall global solution.

What are we looking for? 🔎

• Employee benefits experience, or experience driving a global tech implementation.
• Detail orientated, quality driven and a meticulous planner.
  
• Effective communicator: comfortable communicating complex, often technical,
  points in ways appropriate to audiences that may vary from non-technical to
  highly technical, and through various verbal and written methods.
• Proficient in establishing, enhancing, sustaining, and advocating for best practices,
  new business processes and products.
  
• Coding knowledge is desirable, but not necessary

Even if you don't meet all of the requirements for this role, we encourage you to apply! We are looking for talented and passionate individuals who are eager to learn and grow. We also offer a variety of other roles, so please check out our careers page to see if there is something else that might be a good fit for you.

Our interview process

✌ Benifex understands the need to have a fast and efficient process, the below will all be completed in the shortest time possible.

📞 Initial informal call with the Talent team

🧪 Online tests in numeracy and logical reasoning

⏳ Interview with the hiring manager and a member of the team

🤩 Final interview with the Director

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are committed to creating a diverse and inclusive workplace where everyone feels welcome and respected. We believe that diversity and inclusion are essential to our success, and we are proud to be an equal opportunity employer.

We are a proud member of the Disability Confident employer scheme.

If you require any reasonable adjustments at any stage during the recruitment process, please let us know with your application.